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Metabolic Nutrition

The BC Metabolic Nutrition Program provides specialized metabolic formulas and low protein foods to children and adults with inborn errors of metabolism.
About

We provide the metabolic formulas and low protein foods you need to help manage your inborn error of metabolism or metabolic condition.

Metabolic formulas

Your physician and dietitian will let us know what specialty formula to give you. The formulas you need to manage your Inborn Error of Metabolism continue to be provided to BC residents free of charge.

Metabolic formula and amino acids are provided to you by the BC Metabolic Nutrition Program (BCMNP). Phone or email us when you need to order more formula or amino acids. The formula you have been prescribed is specially ordered for you. We need 4 weeks' notice to fill most formula orders.

Low protein foods

Your dietitian will talk to you if you need these special foods.

BCMNP is partnered with National Food Distribution Centre to provide low protein foods. All the low protein foods you wish to purchase with your subsidy now come directly to you from our approved vendor, National Food Distribution Centre. This includes a wide variety of cold ship and shelf stable low protein foods.

When you are ready to place your next food order, phone National Food. The phone number is 1-888-606-6676 ext. 225.  You will speak directly with Lyne. The order desk is open from 6am - 9am and 10am - 2pm (PST).

The order will be delivered right to your home. Dry or shelf stable foods should be received within one week.  Cold ship or frozen foods are delivered by freezer truck from Montreal and then courier to your door, you should receive cold foods within 4 weeks from when you placed the order.

The availability of Low Protein Foods will change as new products become available and other products are discontinued by the manufacturer. If you have questions about which foods are available, phone National Food and speak with Lyne.  They have the most up to date information on which foods are available.

Here is a list of the foods available as of September 2018 and some alternatives to maximize your food budget.

To provide this service, we will collect some personal information including your name and address and provide it to National Food Distribution Centre so they can create a personal profile and arrange for delivery.

We collect your personal information as authorized under section 26(c) of the BC Freedom of Information and Protection of Privacy Act ("FIPPA") to provide metabolic formulas and low protein foods to you. We collect your name, address, telephone number and personal health number. If you have questions or concerns about how your information is collected or used, you may contact:

Jennifer Krempien, Program Manager, Inter Campus Operations

BC Children's Hospital 4500 Oak Street, Vancouver BC, V6H 3N1
Phone: 604-875-2000 ext 1090 

We are dedicated to meeting the needs of patients and families in the BC metabolic community. Providing the best care to our patients and families remains our top priority. We want to hear from you.

Low Protein Foods

BCMNP and NFDC work together to keep low protein food prices as low as possible.  Some manufacturers recently increased their food prices and NFDC had to increase their price.  There are many brands and products that did not experience a price increase.  Please contact your dietitian for suggestions on food choices and ideas to maximize your food budget.?

The safety and quality of the foods you receive is important to us and we are not satisfied if you receive foods that have thawed.  We tried sending the shipments by air to reduce the number of days it takes to reach you.  Unfortunately, this delivery method is too expensive to continue. 


NFDC would like to keep the delivery costs as low as possible to ensure you can order the maximum amount of food within your subsidy amount. 


As a solution to keep delivery costs down, we have changed the delivery method to sending cold ship deliveries using ground delivery with a frozen truck.  The challenge with this method is that we can only send orders once per week. NFDC ships orders every Monday and you can expect to receive your order within 2 business days after it has shipped.  Customers who provide an email address will receive a notification once their order has left NFDC's warehouse.


What we ask of you:

  • Place your order 4 weeks before you need the food items

Dry goods or shelf-stable foods will be continued to be delivered shortly after the order is received.  You should continue to receive these foods within 7 business days. 

 

 

 

There are two options for ordering low protein foods.

 

1. Telephone orders

 

 

When you are ready for your next order, phone National Food. The phone number is  1-888-606-6676 ext. 225.  You will speak directly with Lyne. The order desk is open from 6am - 9am and 10am - 2 pm (PST), Monday to Friday. They are closed on weekends and holidays.

 

 

2. Online orders

 

When you are ready for your first order, you may create an account to place an online order.  Phone National Food and ask to create an online order account.  The phone number is 1-888-606-6676 ext. 225. You will speak directly with Lyne.  The order desk is open from 6am - 9am and 10am - 2pm (PST), Monday to Friday. They are closed on weekends and holidays.

 

To register for the online system, you will be asked to provide your name and email address to National Food Distribution Centre.

 

If you use a Gmail, Hotmail, or Yahoo account you should know that your personal information is stored outside of Canada. Correspondence with National Food Distribution Centre might include your name, home address or delivery address for foods you order, and a list of items that you have ordered.

 

 

Yes. National Food has an online ordering system.

 

 

Phone National Food and ask to create an online order account.  The phone number is 1-888-606-6676 ext. 225. You will speak directly with Lyne.  The order desk is open from 6am - 9am and 10am - 2pm (PST), Monday to Friday. They are closed on weekends and holidays.

 

To register for the online system, you will be asked to provide your name and email address to National Food Distribution Centre.

 

If you use a Gmail, Hotmail, or Yahoo account you should know that your personal information is stored outside of Canada.  Correspondence with National Food Distribution Centre might include your name, home address or delivery address for foods you order, and a list of items that you have ordered.

 

All eligible clients receive a yearly $3000 subsidy amount with an additional $200 per year for delivery costs. On September 1, each year, all clients receive a credit of $3200. You will have until August 31, the following year, to use this amount.  Any funds  not spent prior to August 31 are not carried over to the next year.  

 

 

Yes. The cost to deliver your food order is included in the price of each food item.

 

You can order as often as you need to. There is a minimum dollar amount of $100 of cold ship foods per order if you are ordering cold ship foods.  Most people place a food order once a month or once every two months. All orders above $800 will be reviewed by your dietitian prior to processing.

 

Most orders with dry or shelf stable foods will be delivered to you within one week after you order. 


Cold ship foods are delivered by freezer truck from Montreal. This truck is scheduled to ship orders every Monday. A courier will deliver the cold ship foods to your home within 2 business days of when the order ships. You should receive your order approximately 1-2 weeks from when you place an order.

 

Sometimes a product will not be in stock. National Food will send the rest of your order. If an item has been backordered you will see a comment on the bottom of your packing slip.  If this happens, you will have to order the item again on your next order. You will only be charged for items you receive.

 

If there is a problem with your order, please call National Food at 1-888-606-6676 ext. 225.  Lyne will answer your questions and help resolve the problem.


You can also alert your dietitian if this issue has happened more than once.

 

No. BCMNP does not stock or order any low protein foods.  You will need to phone National Food to place an order.  BCMNP will only stock and order metabolic formulas and amino acids.

 

 

We will only provide your name and address to National Food using a secure manner. This is to confirm with them you are a BCMNP client and your dietitian has recommended low protein foods for you.

 

 

If you have questions or concerns about how your information is collected or used, you may contact:

Heather Lovelace, Professional Practice Leader for Nutrition Services

BC Children's Hospital

4500 Oak Street

Vancouver BC V6H3N1

604-875-2805

 
Metabolic Formulas

Phone or email BCMNP when you are ready to order more formula or amino acids.

 

Phone: 604-875-2034

Toll Free: 1-866-727-7759

Fax: 604-875-3205

Email: metabolicnutrition@cw.bc.ca

 

Your metabolic formula continues to come from BCMNP at BC Children's Hospital.

 

Your formula is ordered just for you. We need 4 weeks' notice to order your formula from the company. Most formulas are shipped from Ontario or Quebec which can take many weeks. Many formulas expire within 6 months so we do not order it until you tell us you need more.

 

 

Yes. If you live outside of the Metro Vancouver area, your formula will be delivered by courier. If you live in one of the Metro Vancouver municipalities listed below, we require you to pick up your products from BCMNP.  If you would prefer, we can deliver products at your expense.

 

Anmore, Belcarra, Burnaby, Coquitlam, Delta, New Westminster, Pit Meadows, Port Coquitlam, Port Moody, Richmond, Surrey, Tsawwassen, Vancouver, West Vancouver, White Rock. 

 

Yes. We are at BC Children's Hospital near the cafeteria. We will be open 10:30am to 2:30pm, Monday to Friday. We are closed for lunch between 12:30pm and 1:00pm.

BCMNP is open until 6:00 pm on Wednesdays.

We are closed on the weekends and holidays.

 

Yes. You will continue to get blood dot cards and lancets free of charge with your formula order. Just let the clerk know how many of each you need. 


We carry two types of lancets. Purple lancets are designed for heel pokes and often appropriate for infants. Pink lancets are designed for finger pokes. Please talk to your clinic nurse if you are unsure which lancets are right for you or your child. Please alert the clerk if you require a different type of lancet than your previous order. 

 

Yes. Blood dot cards do expire and the laboratory is unable to process samples collected on expired cards. Please make sure to check the expiry dates on the top left hand corner of the cards you have at home. ? 

 

BCMNP cannot accept formula refill orders more than 6 weeks in advance. Your formula is ordered in specially for you. If your dietitian changes the formula products you require, BCMNP might not be able to return the formula or use the formula for another patient. BCMNP may have to waste several cases of expensive formula.

 
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